Refund Policy
Scope
This policy applies to paid advisory engagements with System Amberpoint: migration readiness assessments, infrastructure planning workshop packages, cloud migration advisory, and optional cutover counsel days. It does not cover cloud provider invoices, third-party licences, or products we do not sell.
Eligibility overview
Refunds depend on how much work has started, whether a deposit reserved a start date, and whether cancellation is initiated by you or by us.
Timeframe to request
Refund or cancellation requests should be emailed to info@system-amberpoint.click within 14 days of the event giving rise to the request (for example, a cancelled kickoff), and in any case before the next invoiced milestone after discovery where possible.
Full refunds
A full refund of amounts paid is available when:
- We cancel an engagement before substantive discovery work begins, or
- You cancel in writing at least 10 business days before the agreed discovery start and no discovery hours have been delivered
Partial refunds
If you cancel after discovery has begun but before planning workshops or assessment fieldwork are complete, we refund prepaid fees minus:
- A discovery fee reflecting hours already worked (itemised), and
- Any non-recoverable travel booked with your written approval
If a later milestone is prepaid and unused, that unused portion is refundable after deduction of work already performed toward that milestone.
Non-refundable items
- Completed workshops, delivered assessment reports, and final advisory memos already accepted or delivered per the statement of work
- Cutover counsel days that were held (including partial calendar days once counsel joined the bridge)
- Third-party costs prepaid on your behalf with prior approval
- Administrative bank fees charged by your payment provider where those fees are not returned to us
Deposits
Deposits that reserve a start date are credited toward the engagement. If you cancel inside 10 business days of the discovery start, the deposit may be retained up to 30% of the engagement fee as a cancellation charge, unless we rebook a comparable engagement in the same window and agree in writing to release more of the deposit.
Rescheduling
You may reschedule a discovery start once without charge if you give at least 5 business days’ notice. Later or repeated reschedules may incur a fee for reserved advisor time already blocked.
No-shows
If your team fails to attend a scheduled workshop or cutover counsel day without at least 1 business day’s notice, that session is charged as delivered.
Work already started
Hours and artefacts produced before cancellation remain billable. We can provide a summary of completed work upon request.
Purchased materials
Printed runbooks or physical materials prepared for your engagement are non-refundable once produced; digital copies of paid deliverables remain subject to the licence in our Terms.
Refund process and timing
Email info@system-amberpoint.click with your engagement reference and reason. Approved refunds are returned to the original payment method within 14 business days of approval. Processing time at your bank may add several days.
Exceptions
If a statement of work states different commercial terms for a specific engagement, that document prevails for that engagement only.
Contact
Refund and cancellation requests: info@system-amberpoint.click · +66 76 000 763
Office 8, 67 Test Road, Phuket 00000